Cancellation and Refund Policy
1. General Refund Eligibility- Refunds are applicable only on bookings that are successfully cancelled as per the cancellation policy of the respective airline, hotel,train or bus operator.
- Refunds are subject to availability and approval from the concerned supplier (airline, hotel, bus service, train etc.).
- No refund shall be processed for no-show passengers or for services partially used.
- Once a cancellation is processed and confirmed by the supplier, TicketKendra will initiate the refund within 3–7 business days.
- The refund amount and duration may vary depending on the payment gateway, supplier processing time, and banking channels.
- Refunds will be credited only to the original payment method used for booking.
- For bookings made using wallet balance or credit, the refund will be credited back to the same wallet/credit account on TicketKendra.
- No cash refunds will be processed under any circumstances.
- Some flights, hotels, train or bus tickets may be marked as non-refundable at the time of booking or as per the booking policy. No refund will be entertained for such bookings.
- Promotional, discounted, or group fares may have strict cancellation/refund restrictions as defined by the supplier.
- TicketKendra does not allow third-party payments. All transactions must originate from the agent or business entity registered with us.
- In case of any chargebacks initiated through unauthorized third-party payment methods, the concerned agent will be held fully responsible and must settle the disputed amount within 3 working days of notification.
- TicketKendra reserves the right to deduct applicable service fees, cancellation charges, and gateway transaction charges before processing refunds.
- These deductions will be clearly communicated and are non-negotiable.
- In case of a refund-related dispute, the matter will be handled in accordance with our Terms & Conditions and Indian consumer laws.
- TicketKendra’s decision will be final in case of supplier rejection or insufficient grounds for refund.
For any queries or follow-ups regarding refunds, agents are advised to reach out to our support team:
📧 Email: support@ticketkendra.com
📞 Phone: 0120-4941555
🌐 Website: www.ticketkendra.com