Privacy Policy – TicketKendra.com

TicketKendra.com (“Website”, “Platform”, “Company”, “We”, “Our”, or “Us”), operated by DMT Empire India Private Limited, is committed to protecting the privacy, confidentiality, and security of all Registered Service Providers (“RSPs”), travel agents, retailers, and customers who use our platform for railway ticket booking services.

TicketKendra.com provides railway ticket booking facilitation services through authorized systems and associated service channels in accordance with applicable IRCTC guidelines, railway booking regulations, and Indian laws. This Privacy Policy explains how we collect, use, process, store, disclose, and safeguard information relating to RSPs and customers visiting authorized travel agents or retailers for railway ticket booking services.

By accessing or using TicketKendra.com, RSPs, travel agents, retailers, and customers acknowledge and agree to the practices described in this Privacy Policy.

Information We Collect

In order to facilitate railway ticket booking services and comply with IRCTC regulations, we may collect the following categories of information from RSPs and customers:

A. RSP / Travel Agent Information

• Full name of RSP or agency owner
• Business or agency name
• Mobile number and email address
• Office address and communication details
• GST details (if applicable)
• PAN, Aadhaar, or KYC documents as required
• Banking details for processing the refund etc..

B. Customer / Passenger Information

• Passenger full name
• Mobile number
• Email address
• Gender and age details
• Residential address (where required)
• Passenger details required for railway ticket booking
• Government-issued identification details where mandated under IRCTC or Railway rules
• Travel preferences and journey details

C. Booking & Transaction Information

• Train booking details
• Journey information
• PNR details
• Booking history
• Cancellation and refund records
• Payment transaction details
• Transaction timestamps and booking logs

D. Technical & Device Information

• IP address
• Browser type and version
• Device and operating system information
• Login activity
• Cookies and session data
• Website analytics and usage patterns

E. Communication Records

• Customer support interactions
• Emails, chats, or telephonic communications
• Complaints, feedback, or dispute records

Purpose of Information Collection

The information collected through TicketKendra.com may be used for the following purposes:

• Processing railway ticket bookings through authorized systems
• Verifying RSPs, travel agents, and passenger details
• Compliance with IRCTC rules, railway guidelines, and legal requirements
• Processing payments, settlements, cancellations, and refunds
• Fraud detection, prevention, monitoring, and risk management
• Providing customer support and grievance resolution
• Monitoring misuse, unauthorized activities, or policy violations
• Maintaining transaction logs and audit records
• Improving website functionality, security, and operational performance
• Sending booking confirmations, alerts, OTPs, notifications, and service communications

RSPs and customers acknowledge that certain passenger and transaction information is mandatory for railway ticket booking and may be shared with IRCTC and authorized railway systems for successful processing of bookings.

Data Sharing & Disclosure

TicketKendra.com maintains strict confidentiality of user information. However, information may be shared under the following circumstances:

Information may be shared with:

• IRCTC and authorized railway booking systems
• Payment gateway providers, banks, and settlement partners
• Technology, hosting, and infrastructure service providers
• Government authorities, regulators, law enforcement agencies, or statutory bodies where required by applicable law
• Compliance agencies, auditors, or legal consultants for regulatory and operational purposes

We do not sell, rent, or trade personal information of RSPs or customers to third parties for marketing or commercial exploitation.

All associated service providers are expected to maintain appropriate confidentiality and security standards in accordance with applicable laws and operational requirements.

Data Security & Protection

TicketKendra.com adopts commercially reasonable administrative, technical, operational, and physical security measures to safeguard information against:

• Unauthorized access
• Data theft or misuse
• Unauthorized disclosure or alteration
• Cyber threats and fraudulent activities
• Accidental loss or destruction of information

We utilize secured servers, encrypted communication protocols, access controls, activity monitoring systems, and secure payment integrations to protect sensitive information.

However, no method of transmission or storage over the internet can be guaranteed to be completely secure. RSPs and users are advised to maintain confidentiality of their login credentials and account information at all times.

Responsibilities of RSPs & Users

RSPs, travel agents, retailers, and users shall be solely responsible for:

• Providing accurate passenger and booking information
• Obtaining customer consent before processing bookings
• Maintaining confidentiality of login credentials
• Preventing unauthorized access to their accounts
• Complying with IRCTC rules, policies, and applicable laws
• Ensuring ethical and lawful usage of the platform

TicketKendra.com shall not be liable for losses arising due to incorrect information provided by RSPs or customers, negligence, unauthorized access, misuse of accounts, or violations of IRCTC policies.

Cookies & Tracking Technologies

Our website may use cookies, session identifiers, and similar technologies to:

• Improve website performance and user experience
• Maintain login sessions and authentication
• Analyze website traffic and usage behavior
• Enhance platform security
• Detect and prevent fraudulent activities

Users may disable cookies through browser settings; however, certain website functionalities may not operate properly if cookies are disabled.

Third-Party Services & External Links

TicketKendra.com may contain integrations or links to third-party services, including payment gateways, banking systems, and authorized railway booking platforms.

We are not responsible for the privacy practices, content, or security standards of external websites or third-party platforms. Users are advised to review the respective privacy policies of such third-party services separately.

Data Retention

User information, booking records, and transaction details may be retained for such period as required under:

• IRCTC guidelines and operational policies
• Applicable laws and regulatory requirements
• Taxation, accounting, and audit obligations
• Fraud prevention, dispute handling, and legal proceedings

Upon completion of the applicable retention period, data may be securely deleted, archived, or anonymized.

User Consent

By accessing or using TicketKendra.com, RSPs, travel agents, retailers, and customers expressly consent to:

• Collection and processing of information described in this Privacy Policy
• Sharing of booking-related information with IRCTC and authorized systems
• Receiving transactional alerts, OTPs, notifications, and service-related communications
• Compliance monitoring and security verification processes

Users who do not agree with this Privacy Policy should discontinue use of the platform and services.

Policy Updates & Modifications

TicketKendra.com reserves the right to modify, amend, or update this Privacy Policy at any time without prior notice.

Any revised version of the Privacy Policy shall become effective immediately upon publication on the website. Users are encouraged to periodically review this page for updates.

Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to this Privacy Policy shall be subject to the exclusive jurisdiction of competent courts in Delhi India.